Help when you need it
Step2It Support
For help with setup, Apple Health permissions, reminders, widgets, or Apple Watch, email us and we’ll help you get moving again.
Email support@angelproductlabs.com
Steps are not updating
Open Apple Health, confirm that today’s steps appear, then open Settings → Privacy & Security → Health → Step2It and allow Steps access. Return to Step2It and pull down on the Today screen to refresh.
A widget shows old information
Open Step2It once to refresh Apple Health data, then wait briefly for iOS or watchOS to refresh the widget. Confirm that Step2It can access Apple Health and that Low Power Mode is not delaying background updates.
Reminders are not arriving
Open iPhone Settings → Notifications → Step2It and allow notifications. In Step2It Settings, confirm that reminders are enabled and that your reminder window and walk count are set.
Apple Watch is not matching iPhone
Keep the paired iPhone nearby, open Step2It on both devices, and allow a moment for the latest progress to sync. Confirm that both devices are using the current version of Step2It.
Privacy questions
Step2It keeps health and walking information on your Apple devices. Read the full Privacy Policy for details.